Open Windows Task Manager.
- Press Control + Alt + Delete at the same time or
- Click on Start and search for "task manager" and click on "View running processes with Task Manager"
Click on the Processes Tab
Right-click on nCryptedBox.exe
Select Create Dump File from the drop-down. This will save a dump file at the designated location.
Navigate to the location and find the file.
Zip the file and send it to nCrypted Cloud.